Framework Industries

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FRAMEWORK INDUSTRIES PRIVACY POLICY

FRAMEWORK INDUSTRIES 

(ABN-41635916186) 

Overview 

This Privacy Policy (Policy) explains how Framework Industries (FRAMEWORK INDUSTRIES) (ABN-41635916186) collects and handles your Personal Information. 

FRAMEWORK INDUSTRIES is committed to protecting your privacy. Establishing a trusting relationship with our clients, staff and stakeholders is central to our work practices. 

Privacy Legislation means, as applicable, the Privacy Act 1988 (Cth) and in particular the Australian Privacy Principles found in that Act and Australian state or territory privacy laws 

In this Policy, Personal Information or Personal Data has the same meaning as in the Privacy Legislation. 

We apply this Policy to all individuals and entities who interact with FRAMEWORK INDUSTRIES. This includes (but is not limited to) agents, contractors, subcontractors, employees, representatives and clients of FRAMEWORK INDUSTRIES. 

We may update this Policy from time to time in accordance with legislative or operational changes. If you would like us to send you a free copy or you have comments or questions regarding this Policy, please contact us using the details provided in contact us. 

Framework Industries supports: 

  • a fair, transparent and open collection practice and management of personal information; 
  • processes that aim to ensure personal information is accurate, complete, current and secure; 
  • an individual’s right to see and where necessary, correct personal information about themselves; and 
  • limiting the use of personal information. 


In this Privacy Policy, 

  • “personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies an individual directly (e.g. name) or indirectly; 
  • “our website” refers to all information, services, text, graphics and other data contained under the domain name frameworkindustries.com.au;
  • “mobile app/s” refer to any mobile apps or smartphone application owned and operated by us; 
  • “we”, “our” and “us” refers to Framework Industries and its related entities; and 
  • “you” or “your” refers to the person providing personal information and/or accessing our website, purchasing, renewing or using our product or using our services. 

 

Types of information we collect and how we collect information 

The type of information that we collect and hold depends on the nature of a person’s, company or businesses involvement with us. 

We only collect your Personal Information where it is reasonably necessary for us to pursue one or more of our services, functions or activities, or where the law requires us to collect it. 

We will only collect your Personal Information by lawful and fair means, including by telephone, by letter, by email, or through forms on our website. 

Normally, we collect your Personal Information directly from you (or the relevant individual), unless it is unreasonable or impracticable to do so. We may collect personal information directly from you or indirectly via other individuals, third parties or a third party source that is relevant to providing our products and services to you. 

We generally obtain consent from the owner of Personal Information to collect their Personal Information. Consent may be provided in writing, or may be provided orally, or may be implied through a person’s conduct and engagement. 

You are not required to provide the Personal Information and/or Sensitive Information we request. However, if you choose not to provide it, we may not be able to service your needs. 

In some circumstances, we collect sensitive information which requires a higher level of protection under the Privacy Legislation. We consciously limit how much sensitive Information we collect, and we only collect it when we have your consent and the collection is reasonably necessary for us to pursue one or more of our services, functions or activities. In this Policy, Sensitive Information has the same meaning as in the Privacy Legislation. 

Personal Information We Hold and Collect 

The personal information we collect and/or hold can include: 

  • name, date of birth and gender. 
  • contact details such as address, phone and email. 
  • information relevant to providing a product or service such as: 

 

  • Feedback forms and surveys 
  • Workplace information for the implementation of our services or products 
  • Support Services and referrals for third parties 
  • Job roles and titles 
  • Recordings of interactions for development and implementation of our services and products 


Direct Collection 

Direct collection is where you personally provide your personal information to us. 

We will collect your personal information directly from you via in-person or electronic communication including: 

  • Forms, links or documents on our website 
  • email 
  • telephone conversation 
  • mobile apps 
  • in writing, including hardcopy forms 
  • in person 

Framework Industries may record telephone conversations for evidentiary, contractual, training and quality control purposes. 

Indirect Collection 

Indirect collection is where we collect your personal information from another source. Sometimes you may not be aware of this collection. We may collect your personal information indirectly through, but not limited to, your management or co-workers, partner, spouse, external parties and sub-contractors. 

Information Collected Online 

We may collect your personal information indirectly via our website and mobile apps. 

As is true of most websites, we gather certain information automatically. This information may include, IP addresses, device ID, User ID or other identifier, OS version, mobile app version, browser type, internet service provider (ISP), referring exit pages, the files viewed on our site (e.g. web pages, graphics, etc.), geolocation data, date/time stamp, and/or clickstream data to analyse trends in aggregate form and to administer the site. 

Anonymity and Pseudonymity 

You have the option of remaining anonymous or using a pseudonym, providing it is possible for us to deal with you on this basis. 

We may however be unable to deal with you anonymously or under a pseudonym in certain circumstances, for example if you wish to obtain a support, engage in our services or receive a quote. Your identity, as well as some of your personal information, can be a relevant factor in relation to our decision to provide or services. 

How we use your personal information 

Our information handling practices in relation to the personal information we collect are explained below. We collect, hold, use and disclose personal information for the purpose of carrying out the objectives of FRAMEWORK INDUSTRIES. These Objectives are to provide to all clients a relatable, reliable, and discrete service, primarily (though not exclusively) through programs, implemented strategies, leadership and individual support and consultancy services. To develop and conduct projects, programs, strategies and initiatives to enable people to build resilience, overcome industry and individual challenges and psychosocial hazards and; do any other things incidental or conducive to furthering its objectives. 

We use personal information to perform activities necessary to carry out these objectives. These activities can include: 

  • providing support, via telephone, remote device or in-person 
  • storing your data so it is available for your future use of our services 
  • providing administration and IT support to FRAMEWORK INDUSTRIES to enable us to provide support and other services 
  • Generating and developing services for a broader delivery 
  • to assess any application from you to work with us 
  • Communication and engagement with third party service providers, including agents, contractors, subcontractors and representatives 
  • providing you with the information, resources or merchandise you have requested 
  • conducting research, evaluation and assurance activities to ensure the delivery of quality services and achieve continuous improvement in service delivery 
  • conducting fundraising activities to raise funds to support the implementation of the FRAMEWORK INDUSTRIES objectives 
  • processing payments, including donations 
  • communicating with the public and the media, including through websites and social media, to raise public awareness of FRAMEWORK INDUSTRIES services 
  • conducting investigations, and managing responses, in relation to complaints concerning FRAMEWORK INDUSTRIES services and the operations of FRAMEWORK INDUSTRIES 
  • complying with directions from authorities or legislative requirements 

 

We disclose your Personal Information for the above purposes, or for purposes that you consent to, or for other related purposes that you would reasonably anticipate. 

To the extent you submit content to public areas of our website (for example, on an online forum), it will be available to the public and we may reuse or republish it. 

If you have any concerns about us using your Personal Information in any of these ways, please notify us immediately. 

How we store and handle your data 

We hold Personal Information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure locations. 

We take reasonable steps to:  

  • make sure that the Personal Information is accurate, up to date and complete, and (in the case of use and disclosure) relevant; 
  • protect the Personal Information from misuse, interference and loss, and from unauthorised access, destruction, use, modification or disclosure; 
  • destroy or permanently de-identify Personal Information that is no longer needed for any purpose for which it may be used or disclosed under this Policy. (However, we will keep information for a longer period where necessary to comply with contractual, regulatory or legal requirements.) 


We take reasonable precautions to secure your transactions with our website and mobile apps and to ensure your personal information is protected against unlawful use, unauthorised access, modification, and disclosure. Unfortunately, we cannot provide a guarantee that information sent over the internet is 100% secure and sending and receiving information over the internet is at your own risk. 

Access to personal information by employees within our organisation is limited to those who specifically need the personal information to conduct their business responsibilities. 

We may store your personal information with service providers or third parties who have data centres outside of Australia. 

Accessing and correcting your Personal Information 

If you would like to access your Personal Information, you can request to do so using the contact details in contact us. We will allow you to access your Personal Information unless there is a sound reason not to, including where:  

  • giving access would have an unreasonable impact on the privacy of others; or 
  • we consider that your request for access is frivolous or vexatious. 


If we refuse to give you access to your information, we will give you a notice setting out our reasons. 

If you believe that information we hold about you is incorrect or out of date, please contact us via email and we will take all reasonable steps to amend the information in line with your request. 

Third party service providers 

FRAMEWORK INDUSTRIES may use some third party service providers in order to support our websites, operations and services. These third party service providers may store information inside or outside Australia. 

We select reputable third party service providers on the basis of their published privacy policies. We do our best to ensure that third party service providers do not breach the Privacy Legislation. 

A list of third party service providers can be requested using the contact details in contact us. 

Marketing 

We may use your Personal Information to let you know about our products or services. We may contact you for these purposes in a variety of ways, including by mail, email, SMS or telephone. We may also collect, hold and use your personal information for marketing purposes such as case studies. 

We do not sell your Personal Information to any third party for the purposes of direct marketing. 

Where you have consented to receiving marketing communications from us, your consent remains current until you advise us otherwise. You can opt out at any time, by: 

  • contacting us as set out in contact us; advising us if you receive a marketing call that you no longer wish to receive; or 

  • using the unsubscribe facility, if available, that we include in our electronic messages (such as emails and SMS) to opt out of receiving messages. 

We do not use your Sensitive Information for the purposes of direct marketing. 

Notification of a breach 

If we become aware of unauthorised access to or loss of your Personal Information, we will promptly: 

  • notify you; 
  • investigate the cause; 
  • do our best to remedy any consequences; and 
  • tell you what steps we have taken to prevent a recurrence 


Complaints 

If you have a complaint about how we collect or handle your Personal Information, please contact us using the contact details in contact us. We treat any claims of privacy breaches seriously and will do our best to respond to your complaint. 

If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner. 

Contact us 

Please contact us if you have any queries about the Personal Information that we hold about you or the way we handle it. You can email us at info@frameworkindustries.com.au.